The worldwide COVID-19 situation is changing constantly, some countries are opening up for tourism again while others may remain closed for months. Of course, this makes a booking a bit different. In case your trip has been effected, we will inform you. The impact of COVID-19 is a concern to everyone in the travel industry, including us and our local partners. We are working hard to avoid negative effects for your journey as good as possible.
The Covid-19 protection measures are different per destination. Approximately 30 days prior to departure at the latest, we will have a good idea whether a trip will be cancelled or not. Then we will contact you from the moment we have more information.
What happens if my trip with Northern Explorers gets cancelled?
In case we need to cancel your trip due to COVID-19 measures, you can rebook your trip to the next year. Your deposit will be transferred to the trip, and we will send you a new invoice reflecting your new dates. We will inform you about the options to cancel or change your booking.
What happens if the journey can’t take place due to corona measures?
If the trip can’t take place due to corona measures, there are two options:
- 1. The travel date will be postponed to a date in 2022.
- 2. The trip will be cancelled by us and you will receive a voucher to use for booking a new trip.
If you cancel the trip yourself, our normal cancellation policy applies. Please note that additional products (e.g. flights, hotels and other excursions) are excluded from above conditions.
How does Northern Explorers handle preventive and hygiene measures during the trip?
The safety and well-being of our guests and crew continues to be our top priority. We are in regular exchange with our partners regarding regular updates about the specific measures that will be taken to ensure your health and safety.
Do you have a risk-free booking policy?
All existing and new bookings for our 2021 season, will be free to rebook to 2022 season at no costs in case Northern Explorers need to cancel the trips due to the corona virus measures.
What procedures have you put in place for snorkelling activities?
To ensure your health and safety during our snorkelling activities, we recommend to bring your own snorkelling set for use during the trip. All guests keep the same rental equipment (e.g. dry suit) during their entire stay.
Do I need travel insurance?
We always strongly recommend complete insurance coverage (travel cancellation insurance, diving accident insurance, international health insurance, possibly also baggage insurance and camera equipment insurance) also in case of a COVID-19 infection (medical expenses, evacuation, and other expenses).